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Subject: Re: [DCHAS-L] Sympathy vs. Empathy in UX
Date: Monday, April 22, 2019 at 11:27:02 AM
Author: Monona Rossol <0000030664c37427-dmarc-request**At_Symbol_Here**LISTS.PRINCETON.EDU> 		Next by Date:
Subject: [DCHAS-L] Fungicide Research
Date: Mon, 22 Apr 2019 17:58:45 -0400
Author: DCHAS Membership Chair

From: Alan Hall <oldeddoc**At_Symbol_Here**GMAIL.COM>
Subject: Re: [DCHAS-L] Sympathy vs. Empathy in UX
Date: Mon, 22 Apr 2019 11:05:42 -0500
Reply-To: ACS Division of Chemical Health and Safety <DCHAS-L**At_Symbol_Here**PRINCETON.EDU>
Message-ID: CALDugaZ9KODxbChgRhR+aTkswhgbuGZe82M8ZsCYRNDA3z33fw**At_Symbol_Here**mail.gmail.com
In-Reply-To <137585823.3907892.1555946822111**At_Symbol_Here**mail.yahoo.com>


Et al,

For some of us, "sympathy", which anyone can hav,e means "I feel sorry for you (or for what has happened)".

"Empathy" perhaps, is only felt by those of us who are empaths (who actually feel other persons pain). In Tex-Mex Spanish, when a patient told me I .."was muy simpatico", it didn't mean I was sympathetic. Eventually, kinda drove me out of clinical medicine.

Alan
Alan H. Hall, M.D.
Medical Toxicologist

On Mon, Apr 22, 2019 at 10:34 AM Monona Rossol <0000030664c37427-dmarc-request**At_Symbol_Here**lists.princeton.edu> wrote:
Pity --> Sympathy --> Empathy --> Compassion which is defined as being "moved" by the sufferer, is only useful if being moved compels you to take action. Monona


-----Original Message-----
From: Stuart, Ralph <Ralph.Stuart**At_Symbol_Here**KEENE.EDU>
To: DCHAS-L <DCHAS-L**At_Symbol_Here**PRINCETON.EDU>
Sent: Mon, Apr 22, 2019 10:42 am
Subject: [DCHAS-L] Sympathy vs. Empathy in UX

There's an interesting article about addressing emotional aspects of technical interactions at
Sympathy vs. Empathy in UX
http://www.nngroup.com/articles/sympathy-vs-empathy-ux/

While this article is specifically written for the IT sector, I believe that it applies to the chemical safety world as well.

- Ralph

Ralph Stuart, CIH, CCHO
Environmental Safety Manager
Keene State College
603 358-2859

ralph.stuart**At_Symbol_Here**keene.edu

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