From: Ralph Stuart <rstuartcih**At_Symbol_Here**>
Subject: Fwd: [DCHAS-L] The Normalization of Deviance | MetaFilter
Date: Mon, 28 Dec 2015 07:52:01 -0500
Reply-To: DCHAS-L <DCHAS-L**At_Symbol_Here**MED.CORNELL.EDU>
Message-ID: 9F9D7C99-6EFF-439E-8C3C-26C8A9C6B75F**At_Symbol_Here**


(multiple links available for the text below)

In 2014 a Gulfstream plane crashed and burst into flames in Bedford, Massachusetts, killing seven people (NTSB animation). Aviation writer Ron Rapp argues that the cause was not defective equipment or simple complacency, but the normalization of deviance, whereby "people within [an] organization become so much accustomed to a deviant behavior that they donČ??t consider it as deviant, despite the fact that they far exceed their own rules for the elementary safety." This was also considered to be a factor in the crashes of the space shuttles Challenger and Columbia. The creator of the concept and author of The Challenger Launch Decision, sociologist Diane Vaughan, is interviewed here. (transcript)

Ralph Stuart, CIH

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