From:
Monona Rossol <0000030664c37427-dmarc-request**At_Symbol_Here**LISTS.PRINCETON.EDU>
Subject:
Re: [DCHAS-L] Sympathy vs. Empathy in UX
Date:
Apr 22, 2019 15:27 UTC
Reply-To:
ACS Division of Chemical Health and Safety
In-Reply-To:
Pity --> Sympathy --> Empathy --> Compassion which is defined as being "moved" by the sufferer, is only useful if being moved compels you to take action. Monona
-----Original Message-----
From: Stuart, Ralph <Ralph.Stuart**At_Symbol_Here**KEENE.EDU>
To: DCHAS-L <DCHAS-L**At_Symbol_Here**PRINCETON.EDU>
Sent: Mon, Apr 22, 2019 10:42 am
Subject: [DCHAS-L] Sympathy vs. Empathy in UX
There's an interesting article about addressing emotional aspects of technical interactions at
Sympathy vs. Empathy in UX
While this article is specifically written for the IT sector, I believe that it applies to the chemical safety world as well.
- Ralph
Ralph Stuart, CIH, CCHO
Environmental Safety Manager
Keene State College
603 358-2859
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